FAQ for 888casino

Getting Started 

Verify My Account 

Casino Bonus 

Banking 


 

Getting Started


Q: How do I start playing?

A: First, open our casino on your PC, Mac or mobile. Then simply create your free account and begin playing your favorite casino games like roulette, blackjack, slots and more.


Q: Is there a version I can download?

A: No. But our variety of great games is available instantly on your browser. Just click here and you’ll be taken directly to our casino.


Q: Why am I not receiving 888casino emails?

A: Occasionally an email service provider will define our emails as ‘Spam’ and they will be automatically redirected into your email’s ‘Junk Mail’ folder. In order to be sure you receive all 888casino emails, please add us to your safe senders list.


 

Verify My Account


Q: What is required in order to register for a real money account at 888casino?

A: Three items are required in order to register:

  • A computer that has Windows XP or later, or Mac running Snow Leopard or later, and an internet connection.
  • US citizens are required to provide their Social Security Number and Non-US citizens need to provide their passport number.
  • A supported mobile device with data connection or a computer that connects via Wi-Fi to the internet.

Q: Can I play at 888casino for real money if I am not in New Jersey?

A: No. Only players in New Jersey may play for real money.


Q: Can I create an account if I am not in New Jersey?

A: Outside of the New Jersey area you cannot play for real money. However, you may still create your free 888casino account so that you will be ready to play whenever you visit. To open your account:

  • Open the 888casino software.
  • Fill out the registration form completely.
  • Save your username/password for your next visit.

Q: Do I need to download anything to play at 888casino?

A: Before the first time you start playing, a pop-up window will appear directing you to download a plugin so we can detect your IP address.


Q: I’m playing on a computer without Wi-Fi, can I still play?

A: If you don’t have Wi-Fi you can get a free USB Wi-Fi adapter from 888. During the registration process, if our software can’t detect a Wi-Fi connection you will be directed to a page where you can enter your details and we’ll mail you the adapter free of charge.


Q: I’m using a Mac, why can’t my location be verified?

A: In order to log in to 888casino and have your location verified, you must turn off some of your Mac’s sharing settings. To change these settings go to: System Preferences -> Sharing -> and uncheck Remote Login, Remote Management, and Remote Apple Events.


Q: Why must I provide my Social Security Number and is it possible to register without using it?

A: As part of our identification process, we use a player’s Social Security Number to ensure that potential players are legally allowed to participate in online gaming in New Jersey.

Your Social Security Number will never be displayed in 888casino’s software or in any email communications. After the registration process, the only time 888casino will ever display your Social Security Number is when distributing IRS issued tax forms that report your winnings for tax purposes.

If you have any questions about this issue, please contact supportNJ@888.com.


Q: Why is my account listed as ‘temporary’?

A: An account is listed as temporary when 888casino is unable to verify one of the pieces of information you have provided during the course of registration. In order to verify your account, please either scan or photograph your government issued photo ID and send it to: supportNJ@888.com.


 

Casino Bonus


Q: How do I get the Registration Bonus?

A: Once you have completed the full registration and your 888casino account has been verified, you will receive your bonus offer in your email for $20. If you have any questions or concerns, please contact us at supportNJ@888.com.


Q: Why can’t I see the bonus in my bankroll?

A: You will only receive the bonus once you completed your registration and your account has been verified. Players registering outside of New Jersey will need to sign in to their account when in New Jersey in order to receive their bonus. Please contact customer service supportNJ@888.com with any questions about the registration bonus.


Q: How can I be informed of new bonus offers?

A: 888casino will send you emails with exclusive bonus offers, so make sure to check your account regularly.


 

Banking


Q: How do I deposit funds to my 888casino account?

A: In order to deposit funds to your account, you must first open 888casino. Once you’ve logged in to your account, you need to click on the ‘Cashier’ option on your menu bar, and then click ‘Deposit’.


Q: What is the minimum amount that can be deposited?

A: 888casino’s minimum deposit amount is $10.


Q: What different payment methods are accepted by 888casino?

A: Deposits can be made by Bank Transfer (ACH), VISA debit/credit cards, MasterCard, Neteller, PayNearMe with cash at 7Eleven, Online Banking Transfer.


Q: How do I cash out my 888casino account?

A: Click on the ‘Cashier’ option on the menu bar, then click ‘Withdraw’. You will receive a pop-up asking for your banking details. Fill in your information, then click ‘Withdraw’ once more, and your request will be processed.


Q: Why do I need to provide more information in order to cash out?

A: The information must be provided in order to ensure the safety and security of your account. We must always verify that funds are only withdrawn by the account holder.


Q: Why am I getting a decline message?

A: There are several reasons for getting a decline message when you try to deposit. Double check that all your banking information was entered correctly into the cashier. It is possible that your bank declined the transfer because of insufficient funds. If so, please make sure you have enough funds in your account before you deposit.

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