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As part of our commitment to provide truly superior service, Caesars Interactive Entertainment New Jersey LLC (the “Company or “we”) will make every effort necessary to ensure that withdrawal requests are processed quickly and efficiently. We utilize industry leading security and encryption technologies available to ensure that transactions and financial information are kept secure.
The withdrawal policy dictates that a player is required to verify his payment method before a withdrawal can be made from his account. This validation process prevents potential online fraud and ensures that funds are returned to the player’s personal account.
Upon entering the withdrawal amount in the cashier, the player will be required to authenticate his user name and verify that he is the account holder. This requires the entry of the player’s user name, password, and unique token number that was sent to the player’s email address. When this process is successfully completed, a confirmation message with a withdrawal reference number will be sent.
At us.888casino (“888”), the method(s) by which a player may withdraw funds is dependent upon the deposit payment method(s) used by the player in the past, and the amount of those deposit(s). Withdrawal requests will be automatically paid directly to the verified payment method(s) by which a player submitted his original deposit(s) to his 888 account, up to the “player transaction balance” (defined as “any total sum a player has deposited to his 888 account, less previous withdrawals and/or refunds to this same payment method”).
However, in instances where a player has used a credit card, debit card or Mazooma to submit his original deposit(s) to his 888 account, we will be unable to send withdrawals back to these payment methods. We will be able to send the requested withdrawn funds to another payment method of the player’s choosing, which has been previously verified in accordance with this Withdrawal Policy.*
Thereafter, a player may choose the payment method(s) by which he receives his remaining withdrawal balance (subject to verification of such payment method), if available:
An example of how this may work in practice is as follows. Assume deposits are made in the following manner:
After engaging in game play, the player then requests a withdrawal of $600 using a bank transfer. The funds will be paid out in the following manner:
Please note the following important withdrawal information:
In some cases, depending on the deposit method used to fund the account, the player may be asked for one or more of the below documents, or additional documents not included in the list below, in order to process the withdrawal. We reserve the right to request that all documents be certified and/or notarized should it be deemed necessary to prove the legitimacy of the submitted documents.
A withdrawal request may be reversed by a player within up to 2 business days or until the withdrawal is processed following such request. Thereafter, the withdrawal will be processed by us and may no longer be reversed. The timeframe for such withdrawn funds to be received by the player will be dependent on the withdrawal method selected.
Where account verification is required for completing a player’s withdrawal request, we will return any pending withdrawals to such player’s bankroll until we have completed the verification of the players account. If the player’s withdrawal remains in a pending status and is not returned to the players bankroll immediately, the player will have 7 days to complete the account verification before the player’s withdrawal is reversed and returned to his bankroll.
To reverse a requested withdrawal, a player must: (i) login to his 888 account using his username and password; (ii) go to the Cashier and select "Withdrawal", where a list of pending withdrawal requests will appear in the "Awaiting Process" box; and (iii) select any unprocessed withdrawal request by clicking on it, and then selecting "Reverse Withdrawal". The withdrawal request will be reversed and the funds promptly returned to the player’s 888 bankroll.
In the event that a player cancels a withdrawal request, such player will bear full responsibility for any subsequent wager of such sum. We shall have no obligation to refund a player any amounts which have been cancelled by him/her and subsequently wagered.
NOTE: Withdrawals requested and subsequently reversed will not qualify as deposits for the purposes of promotions or bonuses that require a player deposit.
For assistance withdrawing funds, please click here to contact us.
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Last updated on March 27th, 2017